At NORDIC TechKomm, international experts will convene in Copenhagen to discuss trends and current topics in the field of technical communication. The focus is on Level up your technical communication. Here, all professionals with an advanced level of knowledge in TC come together – technical writers, information developers, technical communication managers and content architects.
Conference(s)
Customer Experience – How it broke and how to fix it
This is a paradox: the more companies multiply the number of applications to serve their users—websites, user portals, helpdesks, LMS, and more—the worse the customer experience becomes. More touchpoints often lead to lower efficiency and reduced user satisfaction due to inconsistent, hard-to-find information and misaligned branding. All of these resulting ultimately in a fragmented and broken user experience.
In this session, we will explore two strategies to address this issue: the “Do-it-All Platform” approach and the “Unified Best-of-Breed” model. You will learn about the pros, cons, and benefits of the two proposed options.
Join us for an insightful session where we unveil facts and data regarding the successes, challenges, and key learnings of significant GenAI implementations in Content Delivery.
With Fabrice LACROIX, CEO
24/09/2025 - 2:40 pm CET
Fluid Topics - A Product Knowledge Platform for Humans and AI Agents
Until now, your product knowledge has primarily served people, helping them install, adopt, and troubleshoot your solutions. Tomorrow, a majority of your content will be consumed by AI agents (LLMs), enabling them to solve complex issues autonomously.
In this session, we’ll explore how Product Knowledge Platforms create exceptional content experiences for human users, and how they are now shaping the next frontier of Agentic AI. We’ll also demo Fluid Topics’ MCP Server in action, offering a real-time glimpse into the future of content, AI, and process automation.
With Fabrice LACROIX, CEO
25/09/2025 - 11:10 am CET
You may also be interested in:
Webinar
Hitachi Vantara’s Content Experience Transformation: From Vision to Reality
18/09/2025
6:00 pm - 7:30 pm CEST
Tradeshow/Conference
The LavaCon Content Strategy Conference 2025
05/10/2025 - 08/10/2025
CDT
Atlanta (United States)
