7:00am
Jane works for a firewall vendor who just released an OS patch to plug a security hole.
7:05am
![frustrated-steve](https://www.fluidtopics.com/wp-content/uploads/sites/3/frustrated-steve.png)
7:07am
![support-ringing](https://www.fluidtopics.com/wp-content/uploads/sites/3/support-ringing.png)
7:08am
7:10am
![jane-search](https://www.fluidtopics.com/wp-content/uploads/sites/3/jane-search.png)
She tells her customer she will call him back when she has an answer.
7:30am
7:33am
![call2engineer](https://www.fluidtopics.com/wp-content/uploads/sites/3/call2engineer.png)
7:47am
![devdeskempty](https://www.fluidtopics.com/wp-content/uploads/sites/3/devdeskempty.png)
8:00am
![call-center-explode](https://www.fluidtopics.com/wp-content/uploads/sites/3/call-center-explode.png)
Meanwhile calls are flooding in with angry, upset customers. The customer support call system backlog jumps.
8:15am
![writer-mail](https://www.fluidtopics.com/wp-content/uploads/sites/3/writer-mail.png)
8:20am to noon
Well, at least tech support is now prepared for the next day and a half of high call load…
Definitely NOT Fluid.
What happened?
7:08am
![jane-analytics](https://www.fluidtopics.com/wp-content/uploads/sites/3/jane-analytics.png)
7:09am
![facets-anim](https://www.fluidtopics.com/wp-content/uploads/sites/3/facets-anim.gif)
7:10am
![inline-anim](https://www.fluidtopics.com/wp-content/uploads/sites/3/inline-anim.gif)
7:12am
7:13am
That’s the magic of dynamic publishing!
7:20am
![personalbook](https://www.fluidtopics.com/wp-content/uploads/sites/3/personalbook-1.png)
Using the Personal Book feature, she creates a small guide combining existing related topics (error message, parameter description) with configuration update instructions. The Personal Book is made available in a snap.
7:30am
![quiet-morning](https://www.fluidtopics.com/wp-content/uploads/sites/3/quiet-morning.png)
Some calls do come in related to the update, but it’s basically a quiet morning because many users found the information they needed online.
9:17am
![twitter-steve](https://www.fluidtopics.com/wp-content/uploads/sites/3/twitter-steve.png)
Definitely Fluid.