Fluid Topics

Generative AI

man using self-service on tablet for ticket deflection

Improve Ticket Deflection and Customer Support with AI

Ticket deflection improves customer service by leveraging AI to enhance satisfaction, reduce costs, and provide multilingual support.

Person holding lightbulb with AI

AI Knowledge Base: The Ultimate Guide

Generative Tech, particularly ChatGPT, has raised concerns among businesses about its capacity to transform, endanger, or foster their industries.

AI customer service search platform

Generative AI for Customer Support: Meet Fluid Topics

Explore concrete use cases for GenAI in customer support and track key benefits your team will reap from implementing this technology.

GenAI Projects

The Role of Content Delivery Platforms in Successful
AI Projects

GenAI is only as good as the content it is fueled by. Explore why Content Delivery Platforms are a key enabler of successful projects.

Customer Support teams

Generative AI for Customer Support: Top Use Cases and Benefits

Explore concrete use cases for GenAI in customer support and track key benefits your team will reap from implementing this technology.

Webinar Recap: GenAI Pioneers

Webinar Recap: Content Pros as GenAI Pioneers

Find out everything you need to know about AI for tech doc, from 101 lessons to helpful resources, and insights from industry experts.

AI resources

10 AI Resources Every Content Professional Should Know

Find out everything you need to know about AI for tech doc, from 101 lessons to helpful resources, and insights from industry experts.