Reduce calls and tickets by providing agents and customers with a single, unified source of truth for all your content. Customize your self-service portal in minutes and deliver the most up-to-date dynamic content, personalized to the user.
How We Change the Game
One Source of Truth.
For All Your Content.
Fluid Topics transforms your product and technical content from any source and any format into a smart, unified knowledge hub. Technical documentation, knowledge bases, past support tickets and more are all available at a glance based on user needs, rights and profiles.
Build Your Own Portal.
Create A Unique Digital Experience.
Create a self-service portal with a variety of “drag and drop” components. Deploy and configure a turnkey solution, in any language and in record time. Make it your own with custom branding, integrate it with your backend and enforce your security rules.
Quickly Publish Content.
As Often As You Need.
Serve relevant, targeted, contextual and personalized information whenever you need. Make sure your customers always have access to the latest documentation and find the right answers to their questions. Leave static manuals behind for good.
Powerful User Insights.
For A Data-Driven Experience.
Track and analyze each user interaction to better prepare your agents for the most complex questions. Identify what users have searched for and read in order to guide them to an optimal solution.
Increase the ROI across your Business
Reduce Support Tickets
-34% support tickets after launching the documentation portal.
Increase Traffic to Your Portal
+28% sessions on the documentation portal in a month.
Decrease Publishing Time
2 weeks saved in the content delivery process.
Our objective was to change the service culture from “call for solution” to “information self-service.” We achieved our goal with Fluid Topics, which allowed us to ensure 24-hour availability of our service knowledge center and greatly reduce support calls and tickets.
support tickets after launching the Documentation Portal
Source: SwissQprint AG