6 Things You Need To Know About Fluid Topics
Fluid Topics transforms your technical documentation into personalized content experiences that truly engage users at all stages of the product journey. Here are the 6 things you really need to know about our Product Knowledge Platform!
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What Makes Fluid Topics Different?
Integration With All Your Content Sources and Tools
With ready-to-use integrations with authoring tools and CCMS such as Madcap Flare, FrameMaker, Microsoft Word, Oxygen XML Editor, Author-IT, Componize or Ixiasoft, our solution unifies your product and technical documentation from all formats and eases the publishing process across content sources.
A Fully-Featured Doc Portal in Minutes Not Weeks
In complete autonomy, quickly implement a documentation portal out of the box and make it your own with custom look-and-feel. Deliver it in as many languages as you need in just a few clicks. Turn your documentation into a personalized content experience in a snap.
Generative AI and Agentic AI Ready to Deploy
We provide ready-to-use Generative AI applications that integrate seamlessly into your touchpoints. Our core services enable Retrieval Augmented Generation with advanced features like semantic search, embeddings, and prompt management. From Q&A and support agents to summarization and code assistance—and the flexibility to build your own solutions—the possibilities are limitless.
Seamless Content Processing and Monitoring
Say goodbye to the uncertainty and complexity of traditional content loading. You can manage content processing and rendering with real-time information, eliminating guesswork and tedious error logs. Our user-friendly Admin interface makes configuring and monitoring your single point of delivery effortless. This approach.provides you with greater visibility and agility.
Fast, Seamless Experience: Publish to All Channels At Once
Write or collect your content and publish it immediately to any digital channel. No lengthy formatting needed. No IT resources required. Ensure your documentation is always aligned with your product updates at any touchpoint.
The Most Advanced Search Engine for Documentation
Our cutting-edge search technology provides users with the most relevant results first. Its superior relevance as well as its unique capability to tailor the result list specifically to each user by leveraging their profiles on-the-fly opens the door to a truly personalized user experience.
Documentation Portals Built by Our Clients
From software and electronics companies to hardware and equipment manufacturers, Fluid Topics serves tech organizations around the world.
What Our Customers Say About Fluid Topics
We managed to build 25 documentation portals that combine over 4000 documents in DITA and 30,000 in other formats.
Nelson Abbey
Principal Information Developer, Johnson Controls International
As a no-code cloud-based solution, Fluid Topics is very easy to use and maintain for our team. We can customize the front-end but also business functionalities with full autonomy, and have a low dependency on IT support.
Katy Greatrex
Commercial Product Information Manager, Vaisala
Fluid Topics has enhanced the search experience. The portal improves the way users can navigate our content, allowing them to find solutions in a snap and improve service levels.
Aurélien Unfer
Project Manager, Liebherr Mining
Teradata’s technical documentation website is now the company’s most visited website with over 5 million visits in the last year alone
Elizabeth MacFadden
Technical Project Manager, Teradata
Need More Reasons to Choose Fluid Topics?
One Knowledge Hub
Get a central repository of fine-grained information for all of your content. Whether you use Madcap Flare, FrameMaker, Microsoft Word, Oxygen XML Editor, Author-IT, Paligo, Componize or Ixiasoft, whatever your technical documentation format, your content is processed, enriched, and unified to make it consistently accessible. Easily monitor your content processes – including progress, errors, knowledge hub health status, etc. – and get rid of existing FTP solutions such as FileZilla.
A Customizable Documentation Portal
The Page Designer offers the possibility to design your own documentation portal with an intuitive WYSIWYG editor. You can add both, basic components such as rich text, images and videos, or special components such as a search bar, topic content or custom components that let you write your own code. You can also personalize the content experience by adding specific results depending on your customers’ profiles or product lines. You’re in control, no development skills required. Best of all? There are no additional charges for minor adjustments or changes.
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Generative AI for Your Documentation
Fluid Topics helps you serve relevant, targeted, and personalized information on your documentation portal, on-demand. Our solution allows companies to configure ready-to-use GenAI assistants, creating unique and engaging reading experiences. Portal admins can customize AI prompts to generate content summaries, step-by-step instructions, code translations, tool lists for field interventions, and product knowledge quizzes. These intuitive drag-and-drop AI widgets empower users to extract precise information from search results, ensuring a smooth and efficient content experience.
Fluid topics for AI projects
Engage With All Your Users
Bookmarking, adding comments and notes, delivering feedback, and building personal books are just some of the interactive functionalities that Fluid Topics offer. While they are offered as standard, you can decide to turn-off those not relevant to your organization. Move beyond one-way static publication, and interactively connect with your users, partners and even employees.
A Fully Mobile Solution Online and Offline
Your users need to be supported on the device they prefer, no matter what that device is – a laptop, a tablet, a smartphone, or AR/VR goggles. And even if the internet seems ubiquitous today, customers and teams can still find themselves in situations and locations without a reliable network connection. Mobile and offline accessibility to your content with a sync capacity for when connectivity is reestablished is crucial to serve your customers.
Advanced Knowledge Analytics
Track and analyze each user interaction with your content to enhance your documentation, better your product and improve your customer experience. Identify what users have searched for and read, understand best/worst rated topics, determine content gaps, and deliver best-in-class support.
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Hear from Hexagon
Hear from Lonnye Yancey-Smith, Executive Manager of User Assistance at Hexagon as she discusses the challenges the technical documentation team was facing and the benefits they’ve experienced since using Fluid Topics.
Want more information?
Contact us directly or download this guide for the full details of how Fluid Topics can help you take the next steps in your content journey.